Mobile E-Bike Software Updates and Fault Finding Service in London & Surrey
Error messages, cut-outs or outdated firmware? We come to you anywhere in London with dealer-level diagnostics and updates for Bosch Smart System and Shimano STEPS/Di2. Quick plug-in check, firmware brought up to date, test ride, and a clear report.
Our callout & assessment fee is only £44.77 regardless of number of E-Bikes.
Fully insured to work on road legal E-Bikes
Common Symptoms We Fix Through Our E-Bike Diagnostics in London and Surrey
When mechanical issues are eliminated, the problem is often e-bike software problems. Whether it’s sensors or settings, our mobile e-bike service in London and Surrey can solve the issue quickly, easily and affordably. Just some of the common e-bike fault finding problems we can resolve include:
Power, no-assist and cut-out issues
Typical power-related problems relate to firmware mismatches, poor parameters and sensor misreadings. Our experts can help in every case. From a motor cut-out to intermittent power or e-bike no assist errors and torque sensor calibration, our plug-in diagnostics isolate controller faults and our firmware refresh fully restores your e-bike’s functionality.
Battery and charging faults
We also perform a full analysis of your e-bike’s complete state of health, including checking for battery firmware updates and charger errors. A common symptom is the battery not charging, which requires a battery BMS update to address issues such as range drops.
Sensors and connectivity (Speed, torque, Bluetooth)
Getting speed sensor errors or cadence/torque signals? The challenge is often related to connectivity / Bluetooth pairing issues. Our experts will help with sensor alignment, magnet gaps, cable damage, app/device pairing resets, calibration and more. We also perform post-fix test rides and give you accurate data logs.
Display and app issues (Kiox, Purion, Nyon / eBike Flow, E-TUBE)
We’re also available to perform display updates and reset and update your head unit firmware. Just a few examples include E-Bike Flow app updates and Shimano E-TUBE Project updates. Other frequent diagnostic and repair requirements we can help with include configuration syncs, display/head unit updates, language/units, reset trip data, profile syncs and more.
What We Update and Diagnose
Bosch eBike Systems (Smart System and System 2)
Domex Bikes is an approved service for Bosch e-bikes helping you take care of your e-bike and ensuring you are in safe hands.
Shimano STEPS & Di2 (via E-TUBE)
As UK’s first truly mobile service center, Domex Bikes is a proud to be Shimano Service Partner that comes to you. From regular service to necessary software updates our mechanics can assist you with your latest Shimano gear.
How Our Mobile Updates and Diagnostics Work​
Get in touch with us for a reliable, trusted and efficient service. Our on-site plug-in diagnostics read error logs and affected parameters.
Plus, our service also includes firmware/software updates for Bosch Smart System and Shimano STEPS/Di2. We also perform configuration and calibrations (for torque, wheel size, display and more).
But that’s not all. Your assigned e-bike expert will also carry out all the required safety checks and do a test ride to ensure your bike is in excellent health.
As a wrap up of our service, you get a diagnostic health report with our findings and recommendations for next steps. Simply bring your charger and keys and we’ll back up settings wherever possible.
Why Choose Domex Bikes?
As a trusted service provider for e-bike diagnostics and fault finding, we’re the go-to choice for many riders. Here’s why:
Certified Bosch E-Bike and Shimano Service Partner
Our trained mechanics have official access to the latest software, procedures and service bulletins.
Genuine Dealer Tools and Current Firmware
We use approved diagnostic suites and factory files only. With us, there are no unofficial work-arounds that could void warranties.
Mobile Convenience and Warranty-Safe Work
We come to your home or workplace. Work is documented with a report and kept within manufacturer guidelines.
Transparent Pricing and Quick Appointments
We offer same-day mobile bike mechanic availability and same-week slots. One £44.77 callout and assessment charge. Then, you’re charged only for the service you choose plus any parts.
Related Mobile E-Bike Repair and Maintenance Services
Beyond software and diagnostics, we handle day-to-day e-bike repair and care through our services including:
- Conversion to e-bike: Motor, battery and control units fitted to suitable bikes.
- E-bike motor repair: Noise, play or sealing issues assessed. Repair or swap advice.
- E-bike puncture repair: Tyres/tubes suitable for e-bike loads. Roadside options available.
Need Urgent E-Bike Repairs or Software Updates?
Don’t let a faulty motor, battery or software glitch slow you down. Our Bosch and Shimano-certified technicians provide reliable mobile repairs across London and Surrey.
Is Your Area Covered?
Searching for an e-bike software update near me? Let Domex Bikes help. Our coverage includes updates and diagnostics across London and Surrey. So, if you need a London e-bike software update, a Surrey e-bike software update or a South London e-bike service, rest assured we’ve got you covered. With reliable and efficient e-bike diagnostics near you, count on our experts to help diagnose your e-bike issues fast.
FAQ
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Can you update my e-bike at home or work?
Yes. Our mobile workshop plugs into Bosch Smart System and Shimano STEPS/Di2 on your driveway or at the office. We run diagnostics, apply firmware updates, perform torque sensor calibration and resolve speed sensor errors, test ride and leave you with a report. Please have your charger and bike keys available.
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How long does a software update take?
Most visits take 30 to 60 minutes, depending on diagnostics, downloads and calibrations. If fault finding points to a hardware issue, we’ll explain the options and timeframes before any additional work.
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Do I need to provide the charger and keys?
Yes, bring the charger (for live tests and battery checks) and any lock/keys for battery removal. This speeds up diagnostics and helps us validate charging behaviour.
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What if the issue is hardware, not software?
If diagnostics point to sensors, wiring, battery or motor hardware, we’ll quote for repair or replacement and advise on the available warranty paths. You only pay the £44.77 callout and assessment plus any authorised work.
Types of maintenance services we do
