Mobile Shimano STEPS eBike Service and Repair in London and the South East
- Mobile Shimano STEPS diagnostics and repairs across London and the South East
- Official E-TUBE tools for firmware updates and fault finding
- Clear quotes before any work starts
Ride a Shimano STEPS eBike for your commute or weekend rides? As a Shimano Service Centre Partner, our mechanics bring Shimano STEPS diagnostics, servicing and repairs for STEPS and Di2 straight to your door across London and the South East. We use official Shimano tools to check your motor, battery and software, spot problems early and keep your e-bike running smoothly.
Our Shimano STEPS eBike Services
Shimano STEPS drive units, such as the EP8, E6100 and E5000, need the right software and test tools, not just a spanner set. When searching for a Shimano STEPS service near me, you’ll discover that Domex Bikes offers mobile Shimano STEPS diagnostics, servicing and repairs across London and the South East, from routine service checks to persistent error codes and range issues.
Shimano STEPS Diagnostics Scan and Report
When you reach out to us and book your mobile Shimano STEPS ebike service, we’ll come directly to where you are and connect to Shimano’s E-TUBE diagnostic software on-site. This will allow us to read and explain any potential Shimano STEPS error codes, system status and any logged faults. Your technician will check the firmware versions on your motor, battery, display and switches and identify likely causes of issues with assistance, range or connectivity. We provide a clear Shimano STEPS diagnostics report, which includes a summary and next steps (including when a Shimano STEPS warranty support or claim are the sensible option).
Shimano STEPS Motor Service and Drive Unit Checks
If you’re experiencing Shimano STEPS motor noise, power cuts or cut-outs, you’re in capable hands. Our Shimano STEPS E6100 / E5000 / E7000 / E8000 service includes visual and functional checks of the STEPS drive unit for play, noise, damage and mounting. We perform on-bike checks of chain line, crank interface and torque sensor behaviour. If the motor needs a detailed service, we will assess this and send it for a Shimano STEPS motor service via a third party. Your technician will also give you honest guidance on what can be addressed on-site and what needs a replacement or dealer escalation.
Shimano STEPS Firmware Updates and E-TUBE Setup
We perform Shimano STEPS firmware updates for supported systems (such as EP8, E6100, E5000, E7000, E8000). As part of our firmware updates and E-TUBE setup, we’ll help you connect to E-TUBE apps and set up your rider profile through correct Shimano E-TUBE project setup and diagnostics. Need additional help? We can help to adjust your assistance character, start behaviour and other legal settings to match your riding style. Plus, your Domex Bikes technician will explain what changed after the updates and how to get the best out of your ebike’s new features.
Shimano STEPS Safety Service
Through our mobile Shimano STEPS service, you can also get general servicing and help with your electronics. Our full mechanical service with extra attention to e-bike stresses: brake and gear setup, wheel true, spoke tension and tyre condition, torque checks on key fixings and mounts, as well as chain, cassette and chainring wear. We’ll do a quick STEPS system check, focusing on assistance behaviour, wiring, battery mount and basic diagnostics. Added to this is our expert guidance on service intervals based on mileage and use (commuting vs. occasional).
Custom Shimano STEPS Repairs and Upgrades
Our custom Shimano STEPs repairs and upgrades service is for specific issues like odd noises, intermittent power loss, display glitches or broken mounts. We offer you full and comprehensive support with cockpit/contact point upgrades (bars, grips, saddle) to make longer STEPS rides more comfortable, while following the full Shimano guidelines to a T.
How Our Mobile Shimano STEPS Service Works
You don’t need to hunt down a Shimano Service Centre Partner or fight for a workshop slot. We bring Shimano STEPS diagnostics and servicing to your home, workplace or storage unit anywhere in London and much of the South East.
1. Book in Minutes
Book your service or diagnostics with Domex Bikes today. Get in touch online or by phone. Book via our online form and provide us with your bike’s specifications or simply give us a call to book a slot at a time convenient for you and at a place where your bike lives so that you don’t have to drag it across town.
2. On-Site Shimano STEPS Diagnostics and Safety Check
We’ll run E-TUBE diagnostics on the motor, battery, display and switches. We will also check for error codes, outdated firmware or obvious hardware faults. This is followed by mechanical safety checks of brakes, gears, wheels and key fixings. Your technician will explain everything in plain language, focusing on what’s urgent, what’s advisory and what’s optional.
3. Clear Quote and Options
With Domex Bikes, you take the lead. You approve any work before we start. If extra parts or a potential warranty claim are involved, we’ll talk you through the costs and options. With us, there are no surprises: you decide how far we go on the day.
4. Repair, Test Ride and Handover
Once you’ve agreed for us to proceed, we’ll complete the agreed work on-site wherever practical. This is followed by a short test ride and function checks to make sure assistance feels right. At the end, we’ll talk through what we’ve done, how to look after the system and when to book your next service or your Shimano STEPS annual service.
Why Shimano STEPS Riders Choose Domex Bikes
We work with Shimano STEPS systems every week and operate as a mobile Shimano Service Centre Partner. Offering a mobile Shimano STEPS service in London and the South East, you get the same brand-backed diagnostics without losing your bike for days. Here’s what sets our STEPS service apart.
Shimano STEPS and Di2 Specialists
At Domex Bikes, we perform regular hands-on work with EP8, E6100, E5000 and earlier STEPS systems. We use official Shimano tools and service procedures for Shimano STEPS EP8 diagnostics or Shimano Di2 and Shimano STEPS diagnostics, firmware and system checks.
Mobile Across London and The South East
Our coverage expands beyond Greater London to areas in the South East. Our Shimano STEPS repair and service slots are available at your convenience and at a location you choose. We can pay visits at your home, office or wherever your bike lives to cut downtime.
Diagnostics First, Work Second
We start with a structured check of the STEPS system and the bike. Then, we share our findings with you and agree on the plan before we pick up a tool.
Clear Pricing and Guaranteed Work
We are always transparent with our pricing. With us, you will always get upfront pricing for diagnostics and common services. Added to our transparency policy is a labour guarantee for a period of 28 days.
Need Shimano STEPS Diagnostics or Service in London?
Book a mobile Shimano STEPS visit and we’ll come to your doorstep with certified tools and experience.
What our Customers Say
Read through what our customers say about our service and book with confidence.
Prompt response to online request, & repair booking made. Sheng the technician arrived on time & was courteous & professional, checking about the cause of the damage & whether the rider suffered any injury. He performed the repair in his moblie workshop, along with full check of the bike, tightening nuts & bolts & lube to bike chain. All good. Would recommend this company.
Outstanding service. Repairs done promptly and to a high standard. Mobile service that came to our home. Very good and can highly recommend.
very convenient mobile bike servicing. called in advance to advise of arrival time. did a great service and fully bled hydraulic breaks.
Great service, on time, very polite and very pleased with my services bike and the time it took to procure the parts. Would definitely recommend
Stu came out to repair my husband Neal's bike. From booking the home visit to the repair being completed was an easy and stress free experience.
Stu had extensive knowledge and was able to diagnose the issues very quickly. The parts were ordered and arrived the following day and Stu returned to finish the work.
We are very happy to have found Domex and will use them in future as our first choice service/repair company.
Thank you Stu
Stu had extensive knowledge and was able to diagnose the issues very quickly. The parts were ordered and arrived the following day and Stu returned to finish the work.
We are very happy to have found Domex and will use them in future as our first choice service/repair company.
Thank you Stu
Mechanic was very polite, helpful and went the extra mile to have the repair done.. Can not recommend him enough. Brilliant service. Many thanks
That was actually super useful and amazing service. Really what I needed to be honest, trying taking a bike that has two punctures to the bike shop...sooo these guys really pulled through and it was affordable as well. So keep it up guys
Stu serviced my bike and was fantastic throughout. Very knowledgeable, explained everything in lehmans terms, identified other faults and quoted reasonably for the repairs. Highly recommend and I am confident that my road bike is now in good condition for the remainder of the year.
Booking in Process Piece of Cake
Straight forward to Use
I Don't have anything Negative to Say
Sheng was Friendly and Fantastic with his Repairs
Arrived within the Timed Window
Was true to his word about the Repair needs
Carried out the Repair in their Company Van
Safe & Secure Payment System
I will Deffinately be Using them again👍🏻
They will travel to your home or place of work
This is all new to Me, Never heard of a Mobile Bike Repair Company so this is Great for Me
Straight forward to Use
I Don't have anything Negative to Say
Sheng was Friendly and Fantastic with his Repairs
Arrived within the Timed Window
Was true to his word about the Repair needs
Carried out the Repair in their Company Van
Safe & Secure Payment System
I will Deffinately be Using them again👍🏻
They will travel to your home or place of work
This is all new to Me, Never heard of a Mobile Bike Repair Company so this is Great for Me
Sheng was great.
Domex experience from first booking, to needing to speak to the team has been super and offering repair to fit my budget.
They went above and beyond!
Honestly, I can only see myself using them in future as it made the whole process super simple even to payment (Apple Pay) at the end of the service.
Keep up the great work
Domex experience from first booking, to needing to speak to the team has been super and offering repair to fit my budget.
They went above and beyond!
Honestly, I can only see myself using them in future as it made the whole process super simple even to payment (Apple Pay) at the end of the service.
Keep up the great work
Sheng at Domex bikes was very polite and professional and did a great job with our bikes. We will definitely ask him to come back in future.
Easy to book, arrived right in the middle of the time slot, gave a call to say when they were on their way. Quickly fixed the issue. Really convenient, would recommend!
The service provided by Sheng was absolutely excellent from start to finish. He examined the bike, told me what needed doing, did nothing which was unnecessary, and did everything with great skill, efficiency and friendliness. The result is a bike which runs like new and I would thoroughly recommend both him and Domex Bikes.
The communication with Domex was very straightforward and Sheng did a fantastic job servicing my trike, making it road safe again. I'm happy I've found a company willing to take on the e-trike which many high street outlets wouldn't touch.
Did a good job fixing a puncture/replacing a tyre. Nice IT keeps you updated on appointment times, receipts etc. Had to wait a while to get an appointment (and they postponed the first one). Not cheap. But overall seems a good outfit.
Excellent service from Stu at Domex. It was incredibly convenient that they came to the house to repair the bike, so I can ride the bike as long as possible without having to leave it in a shop for a week or even a day. Great price, great knowledge and Stu even shared some ride routes with me.
They were very efficient, explained exactly what they were going to do, asked permission before adding something extra to the bill as the gear was out of line, pumped up both bikes, gave them a once over, all in their own van, payment was over their hand held terminal and it was done, definitely will use them again.
Adam arrived at my house an hour after I contacted Domex. He not only mended my puncture very quickly, but he also reinforced the tyre where it had been punctured, and checked the bike over with his expert eye. He was very friendly and pleasant.
Excellent communication about timings and an easy online booking service. The website did well in breaking down the different services offered and the serviceman was friendly and helpful.
Adam and Paul arrived as requested and completed the job in the estimated time mentioned. The job required repairing the breaks of my daughters balance bike and the new build of a Raleigh BMX bike. Great service, no additional costs incurred for the work. Very happy customer. Will definitely use them again.
Reasonably priced service and the mechanic was prompt, polite and helpfully identified a couple of other tweaks required that I’d missed when originally making the booking.
I got a call an hour before the mechanics arrival, he sorted the job needed quickly and cleanly and offered some additional sound advice.
I will be using again and would happily recommend Domex bike repairs/servicing to others.
I got a call an hour before the mechanics arrival, he sorted the job needed quickly and cleanly and offered some additional sound advice.
I will be using again and would happily recommend Domex bike repairs/servicing to others.
The service was absolutely brilliant. My partner and I have had our e bikes for 8 years and tried several companies for service over that period. Domex was excellent. We really liked having the service at our home where we could talk directly to Adam who carried out the service, ask questions and understand what was being done and the reason behind it, rather than receiving an anonymous invoice.
Excellent chap, Knew what he was doing AND well able to deal with * my * Bull shite...whilst doing so.
as said Excellent CHAP.
as said Excellent CHAP.
Excellent, friendly and efficient service. I would certainly use them again and highly recommend.
Good service , turned up when he said it would, job completed quickly , I have yet to test it, but very helpful ,
Many thanks for fixing both of my ancient Brompton bikes whilst I was at work - they were done by the time I got back! Just a shame that I didn't get to meet the team to say thanks in person! 5 star service - great value too! Will recommend to friends and neighbours!
Paul, who serviced my bike was great.He listened carefully to the issues I had with it and diagnosed the problem straight away. He was friendly and easy to talk to and repaired and serviced the bike with care. I will use his skills again when the brakes need attention.
Brilliant, really helpful and on point. They also run a mobile service at the Queen Stage in Effingham which has saved me before. Would heartily recommend.
Lewis at the Queen Stage Effingham fixed my noisy spoke issue this morning, very friendly guy, quick & efficient service. Thanks 😊
Lewis replaced my bottom bracket, cassette and chain. Great job, it's running ultra-smooth now. Would recommend and use again.
Amazing service and great value - thanks Lewis - my road bike is running super smooth now
Efficient repair of a puncture on a folding bike at an office in Westminster, appreciated that the repair was done promptly and on site. Good value for this service.
Great service ,what a great idea ,mobile bike service, technician very personable,very knowledgeable and on time, highly recommend rather than dealing with various bike shops,dealt with a few.
Can't recommend highly enough.
Can't recommend highly enough.
Domex fixed my bike on the london to Brighton ride.
Great friendly service.
Great friendly service.
Wow what can I say. I am extremely and overwhelmed by the service I received especially Lewis. He was courteous ,professional and friendly. Once he returned my bike, sparkling and clean I thought he swapped it for a brand new bike. He actually went beyond what I paid for. I believe Domex to be the only best bike repair service in London, the cheapest and they come to you. Thank you so much you’ve made Christmas come early. Sandeep.
First time using a mobile bike mechanic and definitely won't be the last. Adam provided a first rate service, turned up as scheduled with a professional and friendly demeanor, no job was too small. Adam serviced my carbon road bike and swapped out some parts and now the bike looks and feels like new ! Pricing was similar to a bike shop however the convenience of not having to wait 2 to 4 weeks to be booked in, the time/hassle saved from not having to drop off and pickup and having your bike worked on by skilled mechanics means it's a no brainer. Give Domex a try !
Adam was a superstar. Stopped in at the Queen Stage and he sorted rear brake issue for me and showed me how to keep on top of future maintenance. Did a quick check around the bikes spotted a few other bits, and showed how to sort these too. Genuinely old school service
whilst knowing bikes inside out. Really great experience. 100% recommended.
whilst knowing bikes inside out. Really great experience. 100% recommended.
Fantastic service from Adam and the team at Domex. Super fast turnaround. Very thorough, nothing was too much trouble and he knows every nut and bolt inside and out. So easy to come to your door. Very reasonable price and easy to pay.
First class service of my road and gravel bike. Lewis was very approachable, informative and above all doesn’t do anything not strictly necessary - despite this being my first experience of Domex, I immediately knew this wouldn’t be the ‘hard sell’ and engendered a trust similar to local mechanics from your indie bike shop (no longer an option in our area). Convenient too - the van operates as both a parts store as well as a mobile workshop. Will use again - thanks gents.
FAQs
Which Shimano STEPS systems can you work on?
Our Shimano experts can work on EP8, E8000, E7000, E6100, E5000 and many earlier systems, plus Shimano Di2 where relevant. You’ll simply need to confirm your bike brand and system during booking so we can bring the right tools and parts.
How often should I service my Shimano STEPS eBike?
Servicing is usually associated with mileage and use. Daily commuters and cargo users may need checks every six months, while lower-mileage riders require a service less often. Shimano recommends regular servicing at a Shimano Service Centre Partner or trained mechanic to keep performance and safety up to scratch.
Do you offer Shimano STEPS firmware and feature updates?
Yes. At Domex Bikes, we perform Shimano STEPS firmware updates via E-TUBE tools. These updates can fix bugs, improve behaviour and add options. We’ll talk you through what’s changed.
Can you reset or clear Shimano STEPS error codes?
We connect to diagnostics to read error codes and identify the cause. Some errors clear after the fault is fixed but others may indicate hardware that needs repair or replacement.
Can you help with Shimano STEPS warranty claims?
Domex Bikes can assist you with warranty claims. However, proof of purchase will be required for these purposes.
What if my Shimano STEPS motor or battery is out of warranty?
We can still diagnose the system and carry out work that’s safe and makes financial sense. If a major component has failed, we’ll talk you through the costs and whether replacement or ongoing use is the better option.
Do I have to bring my Shimano STEPS bike to a shop?
No, not at all. For diagnostics, firmware updates and regular services, we come directly to you.
How long does a Shimano STEPS service visit take?
A diagnostics-only visit typically lasts around 30–45 minutes. Diagnostics plus a full service usually runs 60–90 minutes, depending on what we find and how much work you approve.
Other Mobile E-Bike Repairs We Can Help With
- E-Bike software checks & fault finding
- Quick diagnosis for common errors and setup issues
- E-Bike motor assessment
- Noise, play, sealing issues; repair vs replacement advice
- E-Bike puncture repair
- E-bike-rated tubes/tyres and load-safe fitting
- E-Bike conversion service
- Turn a standard bike into an e-bike (kit options and install)